YNZ LAB

Legal

Refund Policy

Due to the nature of digital products, all sales are final. Once a download link has been generated, we cannot offer refunds. Please read product descriptions carefully before purchasing.

When We Will Issue a Refund

We will issue a full refund if: (1) The file is corrupted or incomplete and we are unable to provide a working replacement within 72 hours. (2) You were charged twice for the same product due to a technical error.

How to Request a Refund

Contact us within 7 days of purchase with your order ID and a description of the issue. Refund requests submitted after 7 days will not be considered.

Processing Time

Approved refunds are processed within 5–10 business days. The refund will be returned to the original payment method used at checkout.

Chargebacks

Filing a chargeback without first contacting us will result in permanent account termination. We encourage you to reach out — most issues can be resolved quickly.

Last updated: April 2026